A little clarity
Good questions, thoughtful answers.
The details behind the collection and the shopping experience.
Can I buy products right now?
This download starts in collection-preview mode. You can browse, personalize supported pieces, and test the shopping bag. No payment is taken and no order is placed until the owner connects the payment service and approves the products, shipping, taxes, and policies.
What currency are the prices in?
All catalogue prices are in Canadian dollars (CAD). Preview pricing is proposed launch pricing, not a confirmed offer. When live checkout is enabled, applicable taxes and delivery are shown before payment.
Are these photographs of finished products?
The images were created with AI to establish the collection’s visual direction. They are illustrative product concepts, not photographs of confirmed inventory. Materials, dimensions, contents, and final appearance must be approved before selling. Styling props are not included.
How does personalization work?
Our Story supports a name or names of up to 40 characters and an optional dedication of up to 140 characters. Your wording is attached to the cart item and, once checkout is enabled, to the order. The on-screen wording preview is not a final print proof. No photo upload or automatic book-printing service is connected.
Can I add a gift message?
Yes. You can add a gift message of up to 250 characters during checkout. It is an order note, not a paid gift-wrapping service. The seller must review it during fulfilment.
Where do you deliver?
The supplied checkout is initially configured for Canada. Preview delivery pricing is $9.95 CAD, or free for a merchandise subtotal of $100 CAD or more. These are editable example rates, not carrier quotes. Service areas and dispatch times must be approved before launch.
Do I need an account?
No. The shopping bag and favourites are stored locally in the current browser. They are not synchronized across devices. Guest checkout is used when payments are enabled.
Can I visit or pick up my order?
Please call 416-834-6560 before visiting the correspondence address. Retail hours, local pickup, and in-person shopping have not been announced.
Who can help with an order or return?
Call 416-834-6560 or use the online contact form when it has been enabled. Include your order reference, but never send card numbers, passwords, or other sensitive information.